Frequently Asked Questions
Answers about selecting, displaying, caring for, shipping, and returning outdoor cycling accessories.
Last updated: October 7, 2026
What does selqzora™ sell?
Outdoor cycling accessories such as bicycle bags, bottle accessories, phone mounts, repair organizers, lights, reflective items, mud protection, storage products, and cleaning tools.
How do I confirm bicycle compatibility?
Compare the product dimensions, mounting location, clamp range, frame or handlebar diameter, connector type, wheel size, and intended use with your bicycle and components.
Can an accessory fit every bicycle?
No. Frames, handlebars, stems, seat posts, racks, wheels, brakes, cables, suspension, and e-bike systems vary. Measure and verify before ordering.
Should accessories be professionally installed?
Some products can be user-installed, while safety-relevant or unfamiliar installations should be checked by a qualified bicycle mechanic. Follow all product and bicycle instructions.
Do lights or reflective products guarantee visibility?
No. They may improve visibility but cannot guarantee that others will see you. Use legally required lighting, reflective gear, safe positioning, and defensive riding practices.
Can colors and materials vary?
Yes. Screens, lighting, fabric weave, reflective tone, stitching, plastic color, rubber finish, metal coating, and production batches may create minor differences.
How should cycling bags be cleaned?
Follow the listing instructions. Remove contents and electronics, wipe or hand wash only when permitted, and allow every part to dry completely before reuse.
Are products fully waterproof?
Only when specifically described as waterproof. Water-resistant materials and covered zippers may still allow moisture during prolonged or heavy exposure.
How should battery-powered accessories be used?
Confirm battery type, polarity, charging requirements, voltage, water-exposure guidance, and local transport rules. Do not use swollen, leaking, damaged, or overheated batteries.
What should I inspect before every ride?
Check mounts, straps, clips, buckles, fasteners, lights, batteries, cables, bags, reflective parts, and clearances. Confirm nothing can contact wheels, brakes, chain, steering, suspension, or pedals.
How long does order processing take?
Orders are generally prepared within 1–5 business days. Peak demand, verification, availability, and operational events may extend processing.
Will I receive tracking?
Tracking is provided when available. Carrier scans may take time to appear or update.
Can items arrive separately?
Yes. Products may ship separately because of size, availability, protective packaging, or fulfillment routing.
Can I change my shipping address?
Contact us immediately. Address changes cannot be guaranteed after processing or fulfillment begins.
What if my item arrives damaged?
Keep all packaging and promptly email photographs of the parcel, label, product, damaged area, and included parts with your order number.
What is the return window?
Contact us within 30 days after delivery to request an eligible return unless applicable law requires otherwise.
Can installed or used cycling products be returned?
Used, installed, road-worn, washed, stained, scratched, altered, damaged, personalized, incomplete, or final-sale products may be ineligible except where required by law.
Who pays return shipping?
Customers generally cover preference, size, color, bicycle-fit, or component-fit returns. Responsibility for verified wrong, defective, or damaged items is determined during review.
When will my refund arrive?
Approved refunds are issued to the original payment method after inspection. Financial institutions may require additional processing time.
How do I contact support?
Email service@selqzora.com or call +86 130 7516 1280. Include your order number when applicable.